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HomeLink FAQ

 

Getting Started


 

 

How do I sign up for access to HomeLink? 
To get started, parents and guardians must pick up a letter from your school with appropriate information. Please note: this letter must be picked up in person. This allows us to ensure the safety of your child's information. Here are the instructions (English)(Spanish) to set up an account.

 

When will my school begin to offer HomeLink access? 
All Middle and High Schools offer this now, and elementary schools are starting to use this system.

 

I have information from my school. What next? 
Use the information in the letter from the school, along with the instructions for creating an account found here. The process should take just a few minutes.

 

Who may access this information? 
Parents/guardians will be provided with access codes. It will be the decision of the parent or guardian if they wish to share this information with others. It is possible for multiple people to access one student's information. Students may register for their own accounts using the information given to their parent/guardian.

 

I have more than one child in MDUSD. How do I register for access for another child?
After setting up access for your first child, log into that child's account. Click on the down-arrow in the upper-right corner. Choose "Add Additional Student Not Listed". You may then register for access as you did with your first child. (here are formal instructions with a screenshot). Once this is done you will be able to see information about all of your children through one login. Note: this works only if you have received the letter with account setup codes for that child at that school.

 

Finding My Way Around


 

How do I move around the system?

How can I see attendance, grades, etc? Check out our new HomeLink Parent Portal video that give an overview of the features.

 

Are there any security issues to be aware of? 
The system is very secure. The two best things you can do to help keep your child's information secure are: 1.) always close your browser after using the system and 2.) never give anyone else your login information. 

 

How current is the attendance data in HomeLink? 
A soon as a teacher marks a student absent or tardy it will be visible in HomeLink. In middle and high schools it is normal for attendance to be taken by the end of the current class period. Office attendance staff will update attendance codes (reasons for absence) through the day.

 

I see that I should clear an absence. 
Please use the normal channels for clearing absences (usually a note or phone call to the school).

 

Troubleshooting


 

I never received an email after I started to create an account. 
Some email systems may block email from our HomeLink system, thinking it may be "spam". It is very important that you add our address (homelink@mdusd.org) to your "contacts" or "safe senders" list. If doing this after you tried to create an account you may need to try again.

 

I forgot my password. 
Go to the HomeLink login page and click on the "Forgot Your Password" link. You will be asked to enter your email address and a new password will be sent to you.

 

I need to change the email address that is recorded in HomeLink.
After logging in to your account, look for the "Options" drop-down at the far right, near the top. Click on that and then choose "Change Email" from the drop-down choices. Then just follow the prompts to complete the email change.

 

I see information in HomeLink that is not correct. How do I get this changed?
Almost all information in HomeLink is entered by your child's school office staff. Please contact the school office if you would like to correct an error. Note: if you provided corrections or changes on a new emergency form at the beginning of the school year it will take school staff awhile to enter those changes into the system.

 

Contact Us


 

If you have a question that is not answered here, please send your question to homelink@mdusd.org. Please note: we are only able to answer questions about the HomeLink system and cannot troubleshoot home computer-related issues.