ParentSquare

Parents/guardians, staff members, and students in grades 9-12 do not need to sign up for ParentSquare, but can simply log into their accounts using their MDUSD-associated email address.

To log in, go to ParentSquare's website. If you are already logged into your MDUSD-associated email through your browser, click "sign in with Google" or "sign in with Microsoft." Or, download the app from Apple or Google.

From there, we suggest you adjust your notification settings.

If you are both a parent and staff member, and you are asked to "merge accounts," please do so.

Periodically, the district or your school will send activation reminders to parents who have not activated their ParentSquare accounts.

1. Open the invitation email or text. Click Activate your account or tap the link to activate your account.

2. Create a Password for your ParentSquare account and click Register.

3. Click Confirm for your phone number and/or email. A verification code will be sent to the email or phone number.

4. Enter the verification code to confirm.

5. Confirm your child or children by clicking Confirm. Use “Not My Child” if a child listed is not associated with yours.

6. Select "Yes, This is Me" when you have confirmed your contact information and child(ren) associated with your account.

7. If you are both a parent and staff member, and you are asked to "merge accounts," please do so.

1. Check your spam folder to see if any ParentSquare messages ended up there, and mark them as “Not Spam.” 

2. Add donotreply@parentsquare.com to your email contacts so your server recognizes our messages. 

3. If you still are not receiving emails, please contact support@parentsquare.com so they can assist you.

To update your email address or phone number, parents/guardians should call the main office of your child's school. You cannot update your contact information directly in ParentSquare.

• A caregiver email and phone number must be in a child's contact information in Aeries in order to connect with ParentSquare.
• To edit or add this contact information, you can use Aeries Homelink, or call the main office of your school to have the office manager update your contact information in Aeries. It will automatically sync with ParentSquare overnight.
• You cannot update your contact information directly in ParentSquare.

ParentSquare will automatically appear in the set language of a user's device, but you also have the option to change the language.

Change your language on a web browser:

1. From Home, click your name at the top-right and select My Account.

2. On the left, select Language Settings.

3. Click the drop-down menu and select your language and click Save.

Change your language from the phone app:

1. From Home, tap the Menu (triple bars) on the top-left.

2. Select Account.

3. Select Preferences.

4. Select Language.

5. Scroll through the list and tap on your language.

If you and your spouse/co-parent share an email address, only one of you will be able to log in to ParentSquare using that email address. The other person should use their cell phone number to log on.

We recommend that each parent/guardian have their own cell phone or email for emergency situations. 

If you feel you are receiving too many messages from ParentSquare, we advise you to log into your account and visit “Notification Settings,” then select “Digest.” Then, make sure “School Alerts” is selected as “On.” 

By doing this, you will receive all notifications at about 6:00 PM with the exceptions of “School Alerts,” which are also called “Smart Alerts” and are intended for important information. The most severe emergency alerts are called “Urgent Alerts,” which cannot be disabled; you will receive Urgent Alerts regardless of your settings as these are intended to be used sparingly.

You also have the option to select “Off” in Notification Settings, but to keep “School Alerts” selected “On.”

Notifications: Instant, Digest, or Off

You have three options for how often you receive notifications:

• Instant: Receive all messages instantly

• Digest: Receive all messages together in one daily communication around 6 PM.*

• Off: No notifications are sent.*

*Please note: Regardless of your notification settings, you will continue to receive Urgent Alerts, Attendance Notifications, and Auto Notices instantly.

Contact your child’s teacher privately by using the direct messaging tool. 

1. On the web, you can click “Messages” in the left sidebar and start a direct conversation by clicking “New Message”. On the ParentSquare App, you can tap on “+” sign to start a new message. 

2. You will see their child’s teacher and group owners in the quick-select recipients’ box at the top of the page. Or, you can type the first three letters of a name in the recipient box for other users to auto-populate. 

3. From here, you can send a direct message to your child’s teacher that only you and the teacher can see. You can also send messages to other staff members at the school, such as your child’s coaches and club leaders.